FAQ
How do nannies become part of the no stress care team?
My choice of nannies is based on recommendations. Ideally, they have a first aid course, a rich experience with taking care of children and a corresponding education. Firstly, they have to pass an interview in which I find out whether they are truly interested in children and whether we align in our attitudes towards them and the no stress care philosophy. If we agree on cooperation the first training sessions and familiarization with the rest of the team, follow finally leading to a working agreement.
What is the first introductory meeting with the nanny about?
The first meeting usually takes place at your home. Children are in their familiar environment, so they behave naturally and you can observe their interaction with the nanny. However, we know that every child is different. Some children get used to the nanny easily and you can leave your child with the nanny directly. On the other hand, some children do need more time for familiarization. For this reason, there is the option to stay with the child and the nanny during the first babysitting session. It is up to you to decide what is best for your child.
What are the benefits of creating a user account?
You can keep track of your reservation history, as well as make new reservations and manage your current ones. Furthermore, you have an overview of your account balance and you are able to contact the desired nanny.
How can I pay for the short-term babysitting and the rest of the offered services?
The payment for the short-term babysitting service is done using a debit/credit card via a payment gate. If you have a problem with paying the order, please check your internet banking settings if you allow for payments by the given debit/credit card online and if you have set enough financial limit.
The payment for the rest of the offered services is based on an invoice which you will receive by email.
The payment for the rest of the offered services is based on an invoice which you will receive by email.
How can I order a repeated booking?
If you are interested in repeated booking, check this option in the order via the booking system. The first term of the order will be paid directly through the payment gateway. The rest of the order with dates of babysitting for a month will be created (if your chosen babysitter is in your desired term regularly available). You will found them in the "My bookings" section of your user account from where you will be able to pay the rest of orders. One week before your first unpaid date of babysitting, you will receive a notification email with a call to pay. The order is due in 5 days. The next month the repeated booking will be automatically extended. You will be notified about it via email.
What if the booked time is different from real time?
If the number of booked hours doesn´t differ from the actual time of babysitting, nothing happens. If the real time is longer, you will receive an invoice with the overtime at the beginning of upcoming month. If the real time is shorter you are not eligible for a refund.
What conditions apply for cancelling my booked services?
You can cancel your ordered service through your user account on our website.
If this is done more than 48 hours before the scheduled service time, the full price will be refunded to the initial bank account from which we received the payment within 5 working days. In case you decide to cancel the service less than 48 hours before the scheduled time, you will be charged with a cancellation fee comprising of 50 % of the paid amount. The remaining 50 % of the paid price will be transferred to your user account in the form of credits that may be used to pay for your next order. You are not entitled to receive these credits in cash.
If this is done more than 48 hours before the scheduled service time, the full price will be refunded to the initial bank account from which we received the payment within 5 working days. In case you decide to cancel the service less than 48 hours before the scheduled time, you will be charged with a cancellation fee comprising of 50 % of the paid amount. The remaining 50 % of the paid price will be transferred to your user account in the form of credits that may be used to pay for your next order. You are not entitled to receive these credits in cash.
How do we secure the website and protect the privacy of our users?
To ensure the security of the web portal, an SSL connection was implemented using 128-bit SSL communication between the browser of the payment card holder and the merchant servers.
The entire portal runs on encrypted discs and your connection to the web portal is encrypted via https. Furthermore, only authorized people have access to your personal information and the credit card details are only available to the bank.
The entire portal runs on encrypted discs and your connection to the web portal is encrypted via https. Furthermore, only authorized people have access to your personal information and the credit card details are only available to the bank.
How would any consumer disputes be solved?
If you are a consumer of our services and a dispute that cannot be resolved directly arises between us, you have the right to address this dispute at the Czech Trade Inspection (address: Czech Trade Inspection, Central Inspectorate - ADR Unit, Štěpánská 15, 120 00 Praha 2 , web interface: www.coi.cz, www.adr.coi.cz; electronic contact: adr@coi.cz; telephone: +420 296 366 360). This provides for out-of-court settlement of consumer disputes.
To apply for Alternative Dispute Resolution, you can also use the on-line platform set up by the European Commission at: http://ec.europa.eu/consumers/odr/.
To apply for Alternative Dispute Resolution, you can also use the on-line platform set up by the European Commission at: http://ec.europa.eu/consumers/odr/.